Terms Of Service
When locking in gold, silver, or platinum at DPMEX.COM a contract is set automatically and has to be honored by DPMEX. If a contract is set then broken a 5% fee of the total amount of the contract will be billed directly to the customer. ALL CONTRACTS SET MUST BE HONORED!
Receipt of your materials:
DPMEX will send you a packing slip that should be filled out according to the contract that has been set. The contract numbers should be included on every packing slip. If you miss categorize karat gold or include non-gold scrap, you will be notified immediately and your payment will be adjusted accordingly.
DPMEX reserves the right to return all non-diamond stones, chipped diamonds, laser drilled diamonds, HTHP diamonds, and fractured filled diamonds without payment. Diamonds that are miscatorgorized in clarity and color shape or size will be resorted and priced accordingly. We will purchase chipped and broken diamonds that are labled as such.
All payments are made on the same day that your shipment is received.
Methods of payment
bank wire, bank transfers, cash, check, and trade.
DPMEX Payment Terms
Our policy is to make all payments same day. However, on rare occasions payments may be delayed for the following reasons: unresolved discrepancies between the packing slip and package contents, bank holidays, delays in shipping caused by weather, unusually high volume, or unusual market volitilty. Settlement time will never exceed 48 hours.
Ordering bullion and junk silver
For junk silver and bullion, if you are locked in and back out of a contract you will be billed 5% of the total order. If you cancel an order you will be charged the difference of market price if the market dropped before the time of cancelation. Cancellation of an order is not considered a sale back to DPMEX and no gains will be paid out on market changes.
Shipping Rates on prducts sold are based on total amount of order as follows
ORDER TOTAL SHIPPING AMOUNT*
We do not sell, trade, or otherwise transfer to outside parties you're personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Our Policy for Protecting Your Online Privacy
This website uses Google Analytics to help Analyse how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the webiste and to compile statistical reports on website activity for DPMEX.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.
User’s Personal Information: Visitors to our website may be able to register to use our services, attend events, make a purchase, join a community or upload/download information. When you register, you will provide personal information such as name, address, email, telephone number or facsimile number and other relevant information. If you are making a purchase, we will request financial information including your credit card number, expiration date, and security code. Any financial information we collect is used only to bill you for your purchase. This information may be forwarded to your credit card provider. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including: To fulfill your requests, to protect ourselves from liability, to comply with the terms and conditions of our internet host provider.
3rd Party Policies
Related services and offerings linked to or from this website have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend you review their policies before you provide any personal information or complete any transaction with them.